Feedback from our customers is very important for us, it tells us we are doing something right. However, we welcome all feedback and comments about not only our services, but our website too.
If we can improve on what we do, we will listen and act upon it.
Here is a selection of genuine customer reviews
They were friendly and polite and we couldn’t have asked for better
I would like to thank Paul, Justin and the two excellent lads you sent to re-paint the walls of our home. They have done a marvellous job, and the finished job is so refreshing, it looks like new again!
They were friendly and polite and we couldn't have asked for better. If the occasion arises in the future that we needed to purchase any of the services you provide we would have no hesitation in employing your firm again. It has been a pleasure doing business with you, and thank you again.
Mr and Mrs Clark. West Malling, Kent
Complements to the contractors
Firstly, I wish to pay your contractors/employees some praise. and compliments......
.........everyone nowadays complain and find fault !!!!
The scaffolders were empathetic, efficient and took our elderly neighbours concerns and considerations into account whilst erecting and dismantling the poles.
Carl , the " boss" of the preparers and sprayers was friendly and courteous and his workmen were the same.
He kept us up to date with what and why they were doing things etc so we knew what was happening.
If i am going to nit pick, perhaps sweeping/ hosing down the loose paint bits off the drives, paths and patios would have made it 100% spot on rather that 95%? Admittedly, the weather had been one of rain, but I managed to sort my neighbours drive out and the pavements . I'll work on my patio , and house path etc when better weather arrives.
I had mentioned how good you were and my neighbour across the road asked the painters for information , but forgot to leave Carl's card... this I have remedied and have spoken to Carl accordingly.
We signed a turquoise/blue contract note with Craig when they finished the spraying, but have mislaid it ...can you arrange for a copy of the contract/ terms etc to be sent at your earliest convenience so we can file it away in our tin!
Many thanks again,
I feel it has completely transformed ******* house in at least 2 ways - firstly it looks unimaginably better, all my friends say so too.....and it is much more comfortable to live in.
This is an old house, mostly Georgian, at least 200 years old and it was beginning to feel really damp.
Within weeks of the treatment being completed, it was much better and now feels completely dry and fresh. In warm weather it was very humid and in cold weather it doesn't need heating. One or two walls that felt damp to the touch are now dry!
Mrs. Jones, Lewisham, London
Very impressed with their timekeeping, tidiness and speed
I Just wanted to drop you a line to say we're very happy with the work your colleagues did on our house recently. Very impressed with their timekeeping, tidiness and speed, as well as the overall quality of the work done, and would happily recommend the experience to others.
I'd also like to say how impressed I was with both your website (in terms of background info and relevant facts) - particularly versus your competition - and also with the speed of reply from you and your colleagues to any of our queries before work started.
This all made the process easy to manage and gave us confidence in the people we were dealing with - not something that can be taken for granted too easily in this day and age. Many thanks again - we'll doubtless be in contact in due course for the next NPA job!
Dr "D" and Mrs "L", Essex, UK
We loved the transformation!
We wanted the decaying brickwork on our house sorted, if only to make the house nice looking as we wanted to sell up and move on to another house. We loved the transformation so much, we decided to stay and enjoy our newly refurbished home! Thank you!
Mr. and Mrs. F. Alton, Hampshire
Well done “Never Paint Again!!”
Thank you for doing such a good job on the outside walls of my house! That should keep the damp out at last. Well done!
Mrs. Day, Okehampton, Devon
The house looks really superb
Thank you for your letter of 7th August and for arranging the work on the walls of our house so promptly. We were very impressed by the way John carried out the work, very efficiently and professionally, and the house looks really superb now. They did an excellent job, and you have a very good team in them. Please convey our thanks to both of them for making the arrangements.
I should like to thank everyone concerned for all that you have done and I am very pleased with the finished job.
Thank you for sending through my guarantee and insurance details. I should like to thank everyone concerned for all that you have done and I am very pleased with the finished job.
Thanks to Justin who was my original contact and came to explain the service and quoting for the job, to you for progressing my order, keeping me informed about progress with my job and sorting out issues regarding the licence for scaffolding (which was out of your control).
Special mention and thanks to Darren and Matthew who carried out the work.
They obviously take a pride in their work and were very professional. They kept me informed about what they were doing throughout the whole process and carried out the work within the expected timescale.
My cottage is directly on the street and surrounded by shops and parked cars and this presented challenges which were well handled with consideration by Darren and Matt.
In fact local shop keepers told me how impressed they were with your workers and the care they took to ensure everything was kept clean.
I think they were particularly impressed how they ‘bagged’ a parked car when we couldn’t locate the owner and masked the windows of the shop next door during spraying. Everyone I meet is saying what a lovely job has been done and how good the Cottage looks.
I am definitely into promoting of your ‘No Paint Again’ The Wall Coating Company and would have no hesitation of recommending your work to others.
Thank you once again to all concerned for the work you have done to restore the outside of my Cottage and I wish you all and your company every success in the future. Please pass this message to all concerned.
David Gooding. Chief Executive Officer. BRANCAB, The Citizens Advice Bureau Service for Nuneaton & Bedworth and Rugby, Bedworth, Warwickshire
I would highly recommend the NPA exterior wall system to anyone
A very good company to deal with, I would highly recommend the NPA exterior wall system to anyone. Our house looks great, the colour of the wall paint is really really bright (we need sunglasses in the garden!), and the site was left clean and tidy on the day they finished. Thank you, well done, I suggest others have the same thing on their walls! A very good and reputable company.
Mr L, Truro, Cornwall
We both thank you for the good service!
“… very pleased with the final look. We now look forward to the years ahead …We both thank you for the good service!”
Mr. and Mrs. Morris. Totnes, Devon
Really hard working, tidy and professional
Hi Guy, I Just want to say what a great job the team made of our house. It looks brand new! The Boys were really hard working, tidy and professional exterior house painters!. Thanks again.
I would have no hesitation in recommending you to future clients
May I take this opportunity to thank you for such a magnificent job you have done on my house, the transformation is unbelievable, all the neighbours have commented on how good it looks.
I would like to go on record and formally thank Darren and Matthew, though Kevin was present on some of the occasions, it was mainly Darren and Matthew. They worked through appalling weather conditions and never stopped smiling, polite and very well mannered, even my next door neighbour commented on how polite they were when they asked him to move his car; they are an outstanding asset to your company.
Though I thanked them myself before they left, please formally thank them again for me. I looked at two other…… (exterior wall coating)….. companies before deciding on the final company
I would have no hesitation in recommending you to future clients should you wish to come back and use my house in your brochure as a before and after, please feel free to do so.
Ian, Stoke on Trent, Staffordshire
I just wanted to let you know how pleased we are with the wall coating completed at our property
Dear Paul……….I just wanted to let you know how pleased we are with the wall coating completed at our property earlier today. It looks lovely! We have been so pleased with the whole experience, The work men (Paul and Christian) have worked so hard and ensured that all has been carried out to the highest standard. They both deserve a big pat on the back.
We found them both to be professional and very pleasant to have around. Thanks very much for a beautiful job very well done.
Mr and Mrs “H”, East Yorkshire
An excellent job in really adverse weather conditions
The guys have done an excellent job in really adverse weather conditions. We are pleased with the outcome, it has transformed our house. I would recommend Never Paint Again. Thank you!
Mr. A. Chippenham, Wiltshire
I would like to reward the efficiency and courtesy of your workmen
They were quicker and quieter than I ever thought possible, and I hardly noticed the days when the windows were covered. I had told myself that invariably there would be some mess, but it was hard to find a single spot of it, and the areas they had to use for access, they left even tidier than they found them!
I had not expected to be able to afford this increasingly necessary work but I am more than glad it has proved possible.
Mrs. Y. York
I will certainly be recommending ‘Never Paint Again’ to family and friends
Totally delighted with the end-result. Our house has been transformed! Thank you Darren and Matthew for a top quality job, and Justin and James for being so accommodating. I will certainly be recommending ‘Never Paint Again’ to family and friends. If you have a rendered house that needs fixing and painting – look no further, you’ve found a top quality supplier.
24th May 2018
NPA Vs the Beast from the East!
Never Paint Again have just completed the repainting of the outside of our house in very difficult circumstances due to the Beast from the East!! The team of Dan and Trevor were really excellent being very professional, polite and very very hard working. We are really impressed with the quality of the Wethertex products which have made an old and peeling painted house look great again. We would happily recommend Never Paint Again to anyone.
Mr Huxtable. Berkshire
I couldn’t be happier!
.........I couldn't be happier with the work done in transforming my bungalow. I would recommend theProduct and the company and if you are lucky enough to have Danny do the job you won't be disappointed.The attention to detail and the quality of work were spot on, it's brighten the street up and is getting rave reviews from friends and neighbours .
WOW! Look at my house! Thank you so much!
“WOW!" That is about the best word I can use to describe not only how amazing the house looks especially as it was a dump and was like that when we purchased it. In only a week your guys have done what I thought was impossible and it now looks amazing.
I want to give a big shout also to the 3 guys who were here only 4 days (It did not take as long as I thought it would do) who were very helpful very friendly and made sure no mess was left at the end of every day. I give 5 stars to NPA and thank you again
Mrs Dennis, Leeds
We always welcome feedback from genuine customers. If we're not up to scratch, contact us and let us make it better.