FAQ

1. How much do your wall coating and painting services cost?

By far the most asked question since our inception back in 1986 is “how much does is cost?”.

So you want to know about prices, no problem. We are happy to give an estimate of cost over the phone, for having your house painted, rendered, repaired or wall coated, and the call is without obligation! To speak to a team member today, please call us any time on 0800 970 4928. UK only.

If you need a more exact estimate, you can email us and enquire, providing photos if that helps, and your contact number, however, please note the final price would be subject to a survey to ascertain the exact cost before we agree to do the work on your home for a certain cost, which would be confirmed in writing.

WE ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS, cheques and bank transfers

 

2. What’s the difference between normal masonry paint and a NEVER PAINT AGAIN wall coating?

Never Paint Again external wall coatings last over 20 years. Masonry paint lasts 2 or 3 at the most!

Most exterior wall paint, the masonry paint type that your local painter and decorator will supply, has usually a finite lifespan of around 2 years only, and is essentially coloured water, providing no long term weather resistance at all.

The external wall coatings used by us are resin based and flexible, and having it on your home is the same as having twenty coats of ordinary masonry paint. This means not only do you get 20 times what your painter could supply, it also lasts 20 times as long!

We are also able to paint your house house 12 months of the year, NOT only during the warmer weather. Unlike a typical paint job, we carry out all the repairs needed to your home, unlike your local man who will literally “paper over the cracks.”

Our exterior wall coating system can be applied in temperatures as low as minus nine, so no matter what time of year, you CAN have the outside of your home painted!

To find out more about this wall coating product, click here (opens in new tab)

 

3. Why should I choose Never Paint Again™?

We can’t and won’t force or coerce you to choose us over another home improvement company, the decision is up to you. To reassure you, we are run by two families who started in the industry at the very bottom, many years ago, in fact way back in 1986.  Our website has been online since 1999 and has been featured in top magazines, the radio and even on the TV!

Unlike many smaller wall coating companies, we DO NOT USE SUB CONTRACTORS, all teams work for us only. In addition, many wall coating companies purchase generic branded coating materials that are made with cheap alkyd resins, but we worked for 3 years with our supplier to formulate the most durable and hard wearing textured coatings available, made with top quality pliolite resins.

If you want your house painted by experts, if you want the BEST customer service, if you want the best quality materials used, choose us. Remember, most wall coating companies in the UK offer only a 15 year warranty, but we offer a 20 YEAR WARRANTY, and since we have been doing this since 1986, we know FOR CERTAIN our coatings last as long as we say they do.

 

4. Can I buy and/or apply your products myself?

Sorry, no, we do not SELL DIY or trade products, we are a service provider. Your local builder or painter also cannot buy or install our systems. We offer “supply and fit” on all wall covering and render products. This means we can always control quality.

Please note we do NOT operate a free DIY advice helpline. If you have a general question that is NOT about the services we offer, please post your question on our FACEBOOK PAGE and a member of the admin team will be only to happy to answer your DIY questions

 

5. What wall coating services do you offer?

The main focus of our everyday work involves repairing, and rendering and/or painting, the exteriors of houses and commercial buildings. Our external wall coating systems are suitable for all types of wall and essentially are semi permanent, long life, seamless, weatherproof and decorative finishes.

We offer two main  exterior wall coating services, both of which carry an insurance backed guarantee, in writing, for 20 years,protected by the UK’s leading indemnity underwriters.

Both our house decorating systems are applied by our own teams, NOT sub contractors.

a) Coloured spray-applied exterior wall coatings. Suitable for all exterior wall surfaces.

b) Transparent spray applied wall coatings. Suitable for unpainted brick or stone walls.

 

As part of all systems offered, we do a full repair programme as part of the work, which includes rendering, crack repairs, alterations, damp proofing and generally making good of the house exterior.

 

6. What is your service coverage area?

We cover the whole of the UK, including most of Scotland, all of England and all across Wales, via a network of agents and contractors local to you.

We do NOT currently offer service anywhere in Ireland or Ulster.

As we cover a wide area, our representatives are prepared to travel to see customers, within reason, so it costs nothing to ask us if we cover your town or city.

 

7. What are the benefits of having an exterior wall coating on my home?

Having us repair and paint your house with a wall coating bring many benefits to both your family and the house itself, the main one being that repainting of the property is not needed for up to 25 years.

As the paint system we use does NOT need to re-applied for at least 20 years, you will save money in not having to get the house painted over time. The coating cuts wind chill too meaning your heating bills will be lower and your home will be more comfortable. Your house will of course look fabulous from the outside too!

If your house has damp or condensation, this will also be cured permanently, creating a more healthy environment for all your family and pets. If you are trying to sell your house, it will increase the kerb appeal of the property and potentially make it easier to sell for the price you want.

 

8. How do I arrange a quote for some home improvement work I need doing?

Arranging a quote and a survey visit is easy. Please either go now to the CONTACT PAGE or alternatively, call the NPA team on (0800) 970 4928 for an informal chat about how we can help you.

All details are held in confidence and we do not operate any form of cold calling, spam or telemarketing with anyone’s details. Please note you must be the legal and current owner of the house to request a survey and quote; no tenants or people who have not yet bought the property in question.

 

9. So if I contact you, what happens next?

We speak to you 1st (by phone or email) at your request, to find out your requirements and give you ample time to check us out if you wish. We then, if you want,  arrange a date and time to visit your house to survey and measure the property (FREE of charge) and prepare a written specification and quote for you.

We point out any problems you may have on the outside of your house such as hollow render, pebbledash, damp patches or cracks etc. and explain what has happened and how we can fix it. We then show you samples of our product and photos of previous jobs.

We then calculate a total price for you which is in writing and is a guaranteed price with no hidden charges or surprises. If you decide to go ahead and have the work done, we prepare some simple paperwork with you, outlining exactly what work we are doing for you for a fixed price.

When a survey visit takes place, it is worth noting that you would be under absolutely NO OBLIGATION at all, the service is FREE, and we do not pressure or “sales talk” our customers at any time.

 

10. Do you guarantee your work and materials?

Yes, all work and coating products come with a 20 year guarantee.

Our contractors will issue to you a 20 year warranty upon completion of the work you ask us to do on your home, and of upon receiving payment in full once the job is finished. You will also be issued with additional warranty insurance, and payment protection insurance from one of the UK’s leading insurance companies for added peace of mind.

 

11. What does the price include?

When you are given a quoted price, this is a fixed price in writing and with no hidden costs. The price includes work and materials, equipment hire etc, scaffolding, admin fees, VAT and the issuing of the guarantee.

To reassure you further, all monies paid to one of our approved contractors by cash, bank transfer or cheque, are covered by third party insurance cover, meaning any deposit paid, and any final balance, is completely protected.

We are also able to accept funds to cover deposits and staged payments for work, via your credit card.

 

12. What if I have already had a cheaper quote?

Then we promise to BEAT that quote, without question!

You get what you pay for in life. Please inform your local agent that you have received other quotes and provided you can give him or her written proof, we should be able to do the same work at a cheaper cost, but without compromising on quality in any way.

We also have various offers and sales throughout the year so call us to find out what’s on offer right now.

 

13. What about Insurances?

Yes, all teams carry the correct licenses and insurances and posses the correct skills, equipment and training, to ensure a trouble free time of working on your property, and all staff are health and safety trained.

 

14. Do your teams need access to the inside of my house?

No, not at all.  All our contractors come fully equipped with everything they need to do the job and have the minimum impact on your daily life. Our work is concentrated on the exterior of your house and as such it is rare to require any access inside at all. They sometimes require a power supply or access to an outside tap for water, for mixing cement etc, but that is it.

 

15. Can I expect a return on my investment?

Almost certainly yes of course. Money spent with us is money well spent as any surveyor will tell you that a property that is both weatherproofed, resistant to damp, and with a maintenance free exterior that looks really good, will increase the value and kerb appeal of your house.

The guarantees issued are also transferable to any new owners when you sell in the future, giving your home a unique selling point that your neighbours simply won’t have. The amount of investment in your house will, in most cases, offer at least double that as the value of your home will increase to compensate what was spent on the work.

 

16. Will your wall coating system reduce my home energy bills?

In a word, yes! Our standard range of transparent “Wetherdry” and coloured spray-applied “Never Paint Again” wall coatings will not only save in future painting and maintenance, the system will also stop damp, condensation, mould, cold walls and wind chill, giving your home a warmer feeling and seeing your heating bills decrease over time.

 

17. Can your products be applied all year round?

YES. Our wall coating systems contain no water, and as such can be used in sub zero temperatures as COLD AS MINUS NINE, and the coating is resistant to damp weather. This means that in most cases, your property can be repaired and painted externally, no matter what month of the year.

 

18. Do you do small areas?

No, we work on the entire elevation, or at least a large part, of the house exterior, it is not cost effective for us to send a team around to do a tiny area like a porch or garden wall or something.

 

19. Are you a franchise?

No, we are not a franchise, our organisation is an independently run family company, since 1986 and online since 1999.

 

20. My question has not been answered here. Can I speak to someone?

Yes, of course, please find our contact details below. We are open 7 days a week for e-mail inquiries. Our call centre is open 6 days a week (not including bank holidays). The only 2 days we close are Christmas day and New years day. If you just want to leave a message, call us FREE, out of hours, on our confidential voicemail service.

We look forward to hearing from you.