FAQ

Whilst we try and put as much info as we can on our site, we realise that a few questions are asked time and time again, so here are a few of the most frequently asked questions about our exterior house wall coating service and the people behind it.

If your question is NOT here, dont worry, we are just an email or phone call away!

1. Who are we?

We are a family run, independently owned, specialist exterior wall coatings company. We deal solely in exterior building and construction projects, mainly refurbishing external walls of all shapes and sizes. We work on behalf of several major paint companies, and exterior wall refurbishment contractors.

2. Where are we based?

Our head office is in Plymouth, Devon, and has been since the 1980′s. We have smaller sub branches and agents across the UK, and also in Spain. We offer a UK national service and our installation head office is in Yorkshire.

3. What do we do?

We paint the exteriors of houses! with top quality Exterior Wall coatings using the lates  weatherproof long life paints, in a range of textures and colours, suitable for all exterior wall surfaces! We also offer exterior wall insulation and Coloured renders.

4. What is your product range?

a) Clear Coat transparent waterproof wall coatings for unpainted brick and stone.
b) Coloured Spray applied Andura Wall coatings.
c) GRC insulated coloured render wall coatings.

5. How do we do it?

Our expert teams repair the exterior of your house or other building and apply, by a special environmentally friendly spray machine, a long life protective wall coating as an alternative to yearly re painting.

6. How much does it cost?

Well, you may have guessed that we cannot give an exact price on this site as to be honest we have to see the house in question as there are lots of different factors related to pricing up a house that needs painting. A price enquiry is FREE and does NOT commit you to purchasing from us.

7. How do I arrange a free survey of my house?

That’s the very easy part.  Please either go to the CONTACT PAGE or call the NPA team on (0800) 970 4928 for an informal chat about how we can help you.

8. What currencies do you accept?

As we are part of a larger group, we are happy to accept payment for work in either UK pounds sterling, Gibraltar pounds or Euros.

9. What areas of the UK do you cover?

We cover the whole of the UK, including Scotland, England, Wales, Ulster and the Isle of Man.  If you would like to have your house painted, please contact us to check that we do work in your area.

10. Is your Wall Coating service available outside of the U.K?

Yes of course, we also have agents in Spain, Portugal, France and Gibraltar. Please note we act as referrers in Mainland Europe and NPA does not carry out the work, but an approved agent does this on our behalf.

11. What are the benefits of using your Wall Coating service?

Wall Coatings stop all types of damp.

• Eliminate condensation in the home.
• Cuts wind chill and
• lowers heating bills.
• Eliminates the need to repaint every year.
• Available in any colour, including transparent.
• A range of finishes, from smooth to coarse.
• Suitable for ALL types of wall surface and FULLY BREATHABLE.
• Fully protects your home against the weather.
• Applied by skilled installation teams.
• Over 24 years proof of performance.
• Walls fully repaired before application.
• Wall Coating service available ALL YEAR ROUND.
• Each job takes between 3 days and 10 days depending on weather and size.

12. How do you apply your wall coatings?

We carry out all external building repairs such as re-rendering, fixing cracks, injecting damp proof courses where needed etc.

We then temporarily mask up all doors, pipes and windows, still allowing access to and from the building, and then lay lots of dustsheets to protect paths, lawns, patio areas etc.

We then hand or spray apply a special primer coat. This is partially absorbed into the building, sealing any microscopic areas that damp and moisture could penetrate. At this stage, the building is NOT sealed up and with micro porous technology, is able to fully breathe as per building regulations.

We then apply our flexible top coat with a special industrial spray machine we have specially imported from the United States. This is a specialist machine and can only be used by those with years of experience and special training. The final coat is fused onto the wall at up to 20 times the thickness of a normal paint film.

We then remove all the masking and clean up with a final quality inspection before we finish.

After this whole process is completed, you would be walked around your newly refurbished home with the installation crew supervisor. Provided you are fully satisfied, we ask you to complete a satisfaction survey and then to pay us the final balance.

All of our teams are factory trained, highly skilled, courteous and helpful. Each of our operatives are skilled builders in their own right Please ask for further details.

You would receive a further site visit after the job has finished as a courtesy call and for us to inspect the installation of our wallcoatings on your home. This is also to satisfy ourselves that each and every installation meets with our strict quality control guidelines. You would be issued with your personalised 15 year written guarantee shortly after.

13. What properties will you NOT work on?

We will not work on homes which are subject to land or ownership disputes, not houses that are in a structurally dangerous condition. We also do not work on wooden buildings. We do not work on a property that you do not own, or are not authorized to have work carried out. We also do NOT recommend exterior wall coating on Garden walls.

14. So if I contact you, what happens next?

We speak to you 1st (by phone or email) at your request, to find out your exact requirements and give you ample time to check us out, maybe follow up references given to you by us, or go and look at one of our installations.
We then arrange a date and time to visit you in your home and survey your building (FREE of charge) and prepare a written specification and quote for you. This can take as little as 30 minutes to a maximum 2 hours depending on size of building.
We point out any problems you may have on the outside of your house such as hollow render, pebbledash or cracks etc. and explain what has happened and how we can fix it.
We then show you samples of our product and photos of previous jobs.

We then calculate a total price for you which is in writing and is a guaranteed price with no hidden charges or surprises.
You do not have to make a decision on the day and are under no obligation to do so, however if you like what you see and the price is right, it does help us get things moving quicker if you do tell us on the day we see you. If you are chasing quotes from other companies, I would suggest calling us LAST as our PRICE PROMISE means that wherever possible we will beat any price given by a competitor for a similar service to ours.
If you decide to go ahead and have the work done, we prepare some simple paperwork with you, outlining exactly what work we are doing for you for a fixed price. We then take photographic records of the present state of your house. You may then also choose from a range of 12 standard colours, or over 4,000 specially made colours.

15. So, why should I choose to have my house painted by Never Paint Again?

There are many reasons, so instead of going on and on about how good we are (!), here is why we think you should choose us.

• We have been doing this sort of thing since 1986!
• We use only the BEST products and the best teams.
• One application of an Exterior wall coating
• means no more painting for at least 15 years.
• Our coating system pays for itself over time.
• All damp cured, including cold walls, mould or algae.
• Discounts available. (please ask your local rep.)
• Friendly, genuine and courteous staff.
• All work and materials (insurance backed) guaranteed for 15 years.

16. Can I get a quote for a house I do not yet own?

No, Sorry, out of the question. We can only deal with the legal owner of a house, in order to survey it and provide you with a price. This is for insurance reasons and also to protect the privacy of the ACTUAL owner of the house.

17. Would my home need scaffolding if you worked on it?

In many cases, no, however we need to survey the house to see if scaffolding is required. We often work from ladders or portable scaffolding.

18. Do you work on Listed buildings?

Yes, we do and we have a lot of experience in sympathetically restoring the exteriors of GRADE 2 listed buildings. Please view our project archives to see some of the listed buildings we have worked on.
My Question has still not been answered!
No problem, please CLICK HERE to view the FAQ archive!

To contact us today, CLICK HERE.