derek acorah

What we do, and what we do NOT do!

We wear many hats in this business and one of the hats we wear is of course our customer service hat! We get literally hundreds of calls, texts and emails each month asking questions, but not all of them are relevant and we can’t help everyone and we’re not psychic like our friend Derek either! We LOVE hearing from people but over the past few weeks, why, I don’t know, we have some rather bizarre enquiries, some of which I cannot fathom for the life of me how or why people were motivated enough to contact us, and ask us…

How can we help you?

Home improvement terminology, USA vs UK

Hey buddy! (Good afternoon old chap!) Home improvements remain similar in both the UK and America but words used by contractors and tradesmen vary wildly between the 2 countries, which side of the pond are you on? The media always go on and on about our “special relationship” with our friends across the ocean in America, but apart from speaking the same language, how different are the common words and phrases our tradespeople are likely to use during their working day? I spent some time many years ago working in the USA and my first few weeks on site were…

making a list of things to do

What home improvements need planning permission?

In the UK, and many other countries, there exists a set of enforceable rules and regulations that govern the built environment, which aim to ensure that buildings are constructed, altered or improved in a sympathetic and safe manner. There are various common home improvements, usually the more “major” types, that require permission from your local council for the work to go ahead, but you may be surprised to learn that some home improvements do not need any permits or permission at all. In the UK, there are two main statutory instruments that govern buildings and improvements and they are the Town…


Products and methods to help avoid seagull attacks!

Seagulls, or rather Herring Gulls, have made the news in the past few weeks, but for all the wrong reasons. As I myself live a few hundreds metres from the sea, it is a problem that certainly caught my interest so I decided to look deeper into the problems caused by seagulls. Recently, some very nasty attacks have been reported on people out and about and also in their homes, (ITV News) and on small animals too, including small dogs and pet tortoises. It has got to such an epidemic that David Cameron himself has called for a

painting house with palm tree in the way

How long does it take to paint a house exterior?

How long is a piece of string?! One of the most common questions we get asked over the years we have been painting houses is “how long will the job take?“. Well you may be surprised that having one of our teams paint the exterior of your home doesn’t take that long, in fact in most cases we are “in and out” in the space of only a few days. Why do people ask us? As a homeowner myself, having workmen around can sometimes be a bit of a nuisance and an invasion of privacy. Whether it is having a new roof,…

large house in kent freshly painted by NEVER PAINT AGAIN UK

A paint that stops cracking for this Ashford house

Cracks come in all shapes and sizes, some only on the surface and some that go far deeper. This house in Ashford, Kent, was covered in painted tyrolean and suffered not only from cracking to various parts of each elevation, but it also needed frequent external re-painting. Due to the size of the house, having a local decorator from Kent to come in and paint it every 2 years was costing the owners a small fortune. This was of course coupled with the almost yearly hassle and inconvenience of having a team of painters arrive each time. Most decorators, including ourselves,…

front of house with terrible flaky paint

An example of the benefits of protective textured coatings

When most people think about painting the outside of their home they think about PAINT. The sort of paint we can all buy down at B and Q for a few quid. The problem is, masonry paint is only actually designed to last a couple of years before it needs overpainting. In fact most DIY masonry paints start to break down after only the first winter. Our customer (in Newcastle Upon Tyne) realised this and knew all too well of the problems associated with paint and looking at the “before” photo of his house, you can see why the homeowner was…

Starting your painting project

Why does paint peel and crack?

There is nothing worse than taking a lot of time and effort decorating a room in your home, or even outside, only for the paint to crack, forcing you to do it again, or even give up and call a tradesman in to do it properly, but WHY does this happen? Similarly, if you had your house exterior painted recently, or at least during the past year or so, and cracks have appeared, what’s gone wrong? If only there was a paint that never cracked….. (more…)